1. Program Description
Equilance LLC ("Equilance," "we," "us") offers an SMS messaging program to provide you with updates regarding your consultation, order status, delivery notifications, funding readiness progress, and account-related information.
By opting in to our SMS program, you agree to these SMS Terms & Conditions, our Privacy Policy, and our Terms of Service.
2. Opt-In & Consent
You may opt in to receive SMS messages from Equilance LLC by providing your phone number and express written consent through the chat widget on our website.
By opting in, you expressly consent to receive recurring automated SMS messages from Equilance LLC at the phone number you provide. You understand and agree that:
- Consent is not a condition of purchase. You are not required to opt in to SMS to purchase any product or service from Equilance LLC.
- Message frequency varies based on your engagement and account activity
- Message and data rates may apply depending on your mobile carrier and plan
3. Message Types
Messages you may receive include:
- Consultation scheduling confirmations and reminders
- Order confirmations and delivery notifications
- Funding readiness progress updates
- Account status and next-step notifications
- Document request reminders
We do not send unsolicited marketing messages via SMS. All SMS communications are transactional and directly related to your engagement with Equilance LLC.
4. Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. Upon receipt of your STOP request, you will receive a single confirmation message, and no further SMS messages will be sent unless you re-opt in.
You may also opt out by contacting us at [email protected].
5. Help
For assistance with our SMS program, reply HELP to any message or contact us at:
Email: [email protected]
6. Cost & Carriers
Message and data rates may apply. Equilance LLC does not charge for SMS messages, but your mobile carrier may charge standard messaging fees. Check with your carrier for details about your messaging plan.
Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, and other major U.S. carriers. Carrier participation may vary. Equilance LLC is not responsible for delayed or undelivered messages caused by carrier issues.
7. Privacy & Data Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or messaging platform providers, is permitted. All other use case categories exclude text messaging originator opt-in data from sharing.
Your phone number and SMS opt-in data are used exclusively to deliver the SMS messages described in this program and to manage your opt-in preferences. For complete details on how we handle your personal information, see our Privacy Policy.
8. Message Frequency
Message frequency varies based on your account activity and engagement with Equilance LLC. You will typically receive between 1 and 10 messages per month, though frequency may increase during active engagements (e.g., during a 90-day systems build-out).
9. Disclaimer
Equilance LLC and mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier. T-Mobile is not liable for delayed or undelivered messages.
10. Changes to SMS Terms
We may update these SMS Terms & Conditions from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued participation in the SMS program after changes are posted constitutes acceptance of the revised terms.
11. Contact
For questions about this SMS program, contact:
Equilance LLC
Michigan, United States
Email: [email protected]